Refund policy
RMA (Return Merchandise Authorization)
Before calling or contacting us, please read policy below:
All returns and exchanges require an RMA to be processed and accepted by our warehouse. Once you contact us to initiate a return or exchange, please allow approximately 48 business hours for your RMA to be reviewed and approved before shipping your item back. Do not ship any item back without a valid RMA — unauthorized returns may be refused or subject to higher restocking fees.
Condition of Items for Return
To be eligible for a return or exchange, merchandise must be in clean, new, unused, and resalable condition, with all original tags, parts, accessories, and packaging intact. Items should show no signs of wear, use, or installation — this includes the item being free of dirt, stains, odors, scuffs, or any indications of use beyond trying it on for fit. We reserve the right to inspect returned products and deny returns or apply restocking fees if an item is received in a condition other than brand-new. Please ensure you pack the item securely in its original packaging (or equivalent protective packaging) for return shipment to avoid damage in transit.
Used Items: Items that have been used or worn (even if only once) and are not defective are generally not eligible for a full return or refund, since they cannot be resold as new. This includes apparel that has been worn outside of an initial fit-check, as well as tools or equipment that have been put into service. In exceptional cases, at our discretion, we may offer a partial refund or store credit (typically up to 50% of the purchase price) for a gently used item returned due to buyer's remorse. This courtesy is meant to accommodate customers who simply changed their mind after use, but it is not guaranteed and will be evaluated case by case. Any item showing significant wear, damage, or abuse will not qualify for a refund or credit in any amount.
Non-Returnable Items and Exceptions
Certain products cannot be returned due to their nature or custom specifications. Unless there was an error on our part, the following categories are non-returnable and non-refundable:
Custom-Made or Personalized Products: Any item that is custom-built or personalized to your specifications cannot be returned or exchanged (unless there is a manufacturing defect or error by Driven). This includes custom racing suits, custom karting suits, custom nomex underwear, teamwear with custom logos or names, and any embroidered or personalized gear. Please double-check sizing and design details for custom orders before finalizing your purchase. If you encounter an issue with a custom item, contact us — we will evaluate the problem and propose the best solution (repair, alteration, or case-by-case remedy), since these items cannot be resold.
Used Safety Gear: For safety and quality reasons, any safety equipment that has been worn or used (such as helmets, HANS devices, harnesses, etc.) is not returnable if it is not defective. Once safety gear has been in use, its integrity may be compromised or certification status affected, so we cannot take it back for resale. Similarly, undergarments or intimate apparel (e.g. nomex underwear, balaclavas) that have been removed from their sealed packaging or tried on cannot be returned due to hygiene considerations, unless there is a clear product defect.
Hazardous Materials & Fluids: Lubricants, oils, chemicals, and other fluids are not eligible for return if the original seal or packaging is opened. This is both for safety/regulatory reasons and because opened fluids cannot be resold. Even if unopened, many hazardous or flammable products (engine oils, fuel additives, aerosols, batteries, etc.) have shipping restrictions. If you have a sealed, unopened fluid product you wish to return, please contact us to discuss options — in many cases we cannot accept returns on hazardous materials at all unless we shipped the wrong item. Note: Leaking or partially used containers will be disposed of and no refund issued.
Special Order Items: Any item that we specially ordered for you (not a regular in-stock product) may be non-returnable. We will inform you prior to purchase if an item is considered special-order/final sale. This typically includes custom fabrication parts, specialty tools, or non-stock sizes.
Final Sale/Clearance Items: Products sold as clearance, closeout, or "as-is" are not eligible for return or refund. Clearance items are eligible for exchange only. Exchanges on clearance items will be subject to a shipping charge paid by the buyer.
Electronics/Software: If we offer any electronic items, media, or software: once opened or used, these may not be returnable (this includes any installed electrical components, which are not returnable once installed, unless defective).
Returns Due to Our Error (Defective, Damaged, or Incorrect Items)
Driven Racing Shop will make it right if you received a wrong item, a defective product, or a shipment that arrived damaged due to our packing mistake. In these cases, the issue is considered our fault, and we will ensure you are not out-of-pocket for correcting it. If the return is due to a mistake on our end or a manufacturer defect, we will:
Cover All Shipping Costs: We will provide you with a prepaid return shipping label or arrange a pickup at our expense. You will not have to pay for return shipping in cases of seller error or quality/defect issues. We will also cover the cost of shipping the replacement item to you, if you opt for an exchange. Additionally, if you originally paid for shipping on the item, we will refund your original shipping charge as well.
Offer Full Refund or Replacement: You can choose to either receive a full refund to your original payment method or a replacement/exchange item. We will refund 100% of the purchase price for defective or incorrect items. Refunds in these cases will be credited back to your original form of payment once we receive and inspect the returned item and confirm the issue.
No Restocking Fees: Returns of defective or mis-shipped items will not incur any restocking or processing fees.
Returns for Customer-Initiated Reasons (Size, Fit, or Change of Mind)
If you ordered the wrong size, don't like the color, changed your mind about the product, or have a similar issue not caused by any error on our part, we still want to help.
Unused Condition Required: The item must be unused, unworn, and in original condition for us to accept a return or exchange due to buyer's remorse or size exchange.
Return for Exchange: We are happy to facilitate an exchange for a different size or an alternative item. Contact us to arrange an exchange and we will verify the replacement item's availability. When sending the original item back, you will be responsible for the return shipping cost. Once we receive and inspect the original, we'll ship the new item.
Return for Store Credit (Refund as Credit): If you prefer not to exchange for another item immediately, we can issue your refund in the form of store credit. If we are issuing store credit, we will credit the value to your account (email that you used for the purchase of the item) with the value agreed. You can use this on a future order immediately once issued.
Original Payment Refund (by Exception): Our standard policy for discretionary returns is store credit or exchange. In general, we will not refund to your original payment method for a regular return prompted by customer choice. However, under certain conditions (e.g., an exchange isn't feasible and you are unwilling to accept store credit), we may agree to refund the purchase price to your original payment method minus a restocking fee (Non-used Items: 20%). We will also deduct any outbound shipping costs that were originally waived or discounted (if applicable) and not refund the original shipping in such cases.
Customer Pays Return Shipping: For returns/exchanges that are not due to a seller error or quality issue, the customer is responsible for all shipping costs to return the item to us. You may ship the item back via a carrier of your choice, ideally with tracking and insurance. If you prefer, we can provide a return shipping label and deduct the shipping cost from your refund/store credit. We will let you know the cost of any label we provide before you decide. Original shipping fees paid on the order are not refunded in cases of buyer-initiated return.
Restocking Fee for Opened/Handled/Used Items: If a returned item is not in purely new condition (e.g., the packaging is missing or damaged, or the item was handled in a way that requires reconditioning or used), we reserve the right to apply a higher restocking fee. Between 25 to 60% restocking fee may apply for items that are returned with signs of handling but still essentially new. If the item is returned without prior authorization or outside of the proper procedure, a higher fee (up to 60%) could apply. We will clearly communicate any such fees upon inspection of the return.
Customer Support
- Hours: Monday–Friday, 8:00 AM – 5:00 PM CST
- Phone: +1 (469) 694-0810
- Email: info@drivenracing.shop
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